Return Policy

Effective Date: July 17, 2023

Thank you for choosing Tallowz. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our online store. By making a purchase with us, you agree to the following return policy.

  1. Returns and Exchanges

1.1 Eligible Items
We accept returns and exchanges for items that meet the following criteria:

  • The item is in its original condition, unopened, unused, and with all original packaging.
  • The return or exchange request is made within 14 days of the delivery date.

1.2 Return Process
To initiate a return or exchange, please contact our customer support team with your order details and the reason for the return. We will provide you with instructions on how to proceed. Please note that returns and exchanges must be authorized by Tallowz in advance.

1.3 Return Shipping
The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure the safe and timely arrival of the returned items. We cannot be held responsible for lost or damaged returns during transit.

3. Refunds

3.1 Refund Method
Refunds for eligible returned items will be issued in the original form of payment. If the original payment method is unavailable or expired, we may issue a store credit or refund via an alternative method.

3.2 Refund Processing Time
Once we receive and inspect the returned items, we will process the refund within [number of days] days. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately with your order details and a description or photos of the issue. We will work with you to resolve the situation promptly, which may include providing a replacement, issuing a refund, or offering a store credit.

  1. Contact Us

If you have any questions, concerns, or inquiries regarding returns, please contact us using the contact page on the website.

Please allow up to 3-5 days for us to respond to your inquiries.

By making a purchase with Tallowz, you agree to the terms and conditions outlined in this Return Policy.

Last Updated: July 17, 2023